Effective Date: 01.09.2023
Thank you for shopping with Alea Sport & Outdoor! We value your satisfaction and want to ensure that your shopping experience is as smooth as possible. To that end, we have established the following return policy to guide you through the process of returning or exchanging items purchased from our online store.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 30 days after receiving the product at the delivery address. We hereby refer to the tracking information stating the day of successful delivery.
- To be eligible for a return or exchange, the item(s) must be in their original condition, unused, and in their original packaging (if applicable).
- Personalized, customized, or made-to-order items are not eligible for returns or exchanges unless they are damaged or defective upon arrival.
2. How to Initiate a Return or Exchange:
- To initiate a return or exchange, please contact our customer support team via support@alea.shopping.
- Provide your order number, the name of the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process and provide you with a return authorization number (RMA) if applicable.
3. Returns and Exchange Process:
- Once you have received an RMA number, securely package the item(s) along with a copy of the original packing slip or order confirmation email.
- Write the RMA number on the outside of the package.
- Ship the package to the address provided by our customer support team using a trackable shipping method. The cost of return shipping will be the responsibility of the customer, except in cases of damaged or defective items.
- Once we receive the returned item(s) and inspect them, we will process your refund or exchange within 5 business days.
4. Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
5. Exchanges:
- If you are exchanging an item for a different size, color, or product, we will ship the replacement item(s) to you once we receive and process your return.
6. Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
- We will provide instructions for returning the item or, if applicable, offer a replacement at no extra cost.
7. Non-Returnable Items:
- We do not accept returns or exchanges for gift cards, downloadable software, or any other non-physical items.
8. Additional Notes:
- Please keep in mind that our return policy is subject to change, and the terms and conditions in place at the time of your purchase will apply to your return or exchange.
- Shipping and handling charges are non-refundable, except in cases of damaged or defective items.
If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@alea.shopping. We are here to assist you and ensure your satisfaction with your shopping experience at Alea Sport & Outdoor.
Thank you for choosing Alea Sport & Outdoor for your online shopping needs!
Alea Sport & Outdoor
Customer Support: support@alea.shopping